Information we collect
We may collect your name, phone number, email address, pet details, service interests, appointment or booking details, messages you send us, and basic website or communication activity needed to respond to your request.
Privacy Policy
Privacy Policy
Last updated: October 12, 2026
This Privacy Policy explains how Holistic Pet Care Services LLC collects, uses, and protects information from clients and prospective clients who contact us about boarding, training, nutrition, and pet care support.
SMS quick note: Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is not shared with third parties or affiliates for marketing purposes.
How we use information
We use information to respond to pet care inquiries, coordinate booking requests, review service fit and care needs, provide appointment or service updates, prepare invoices or agreements, improve customer support, and operate our business.
SMS communications and consent
If you provide your mobile phone number and opt in, we may send you text messages in two categories: transactional messages (booking requests, appointment updates, service and care coordination, invoices, contracts, and customer support) and promotional messages (special offers, discounts, and service announcements). Promotional messages are sent only if you separately opt in to them. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No sharing or selling of SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service providers
We may use trusted service providers to operate our website, messaging, scheduling, customer support, payments, contracts, analytics, and related business systems. These providers may process information only as needed to support our services and operations.
How we protect and store information
Information is stored in our business systems and with the service providers that operate them, and is kept only as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. We use access controls and reasonable technical safeguards to protect it.
Your choices and data deletion
You can opt out of SMS messages at any time by replying STOP. You may contact us to request updates or corrections to your contact information, or to ask that we delete the personal information we hold about you. We will action verified requests except where we are required to retain records for legal, tax, or accounting purposes.
Contact us
Questions about this Privacy Policy can be directed to Holistic Pet Care Services at 904-494-8576 or support@holisticpetsthrive.com.