Service requests are review-first
Submitting a website chat, contact request, text message, phone call, or inquiry does not automatically confirm a booking, appointment, boarding stay, training service, or nutrition consultation. Requests are reviewed for fit, availability, pet care needs, required information, payment, and agreement steps before services are confirmed.
Customer responsibilities
Clients are responsible for providing accurate contact information, pet details, care instructions, behavior and medical notes, emergency contact information, and any requested records or forms needed to evaluate and provide services.
Payments, deposits, and cancellations
Payment, deposit, cancellation, and refund details may vary by service and will be provided during the booking or agreement process. A service is not guaranteed until required review, payment, and agreement steps are complete.
SMS terms
By opting in to SMS messages from Holistic Pet Care Services, you agree to receive text messages related to your inquiry, booking request, appointment, invoice, contract, pet care service, or customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No emergency service guarantee
Our website, chat, phone, and SMS communication channels are not emergency veterinary services. If your pet has a medical emergency, contact a veterinarian or emergency veterinary clinic immediately.
Website use
Website content is provided for general information about Holistic Pet Care Services. We may update services, availability, pricing, policies, and website content at any time.
Contact us
Questions about these Terms can be directed to Holistic Pet Care Services at 904-494-8794 or holisticpetsthrive@gmail.com.